Broadly speaking, you are asked by us to allow around couple of hours, but in many cases we accomplish it much sooner.

Broadly speaking, you are asked by us to allow around couple of hours, but in many cases we accomplish it much sooner.

I’ve chosen home distribution, do i must sign for my package?

You shall should be in on the selected distribution date to sign for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize an even more convenient time.

Exactly exactly How am I going to understand whenever my package shall be delivered?

In the early morning your QuickStart pack is born to be delivered, your Yodel courier provides you with a predicted 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the distribution screen can be a can’t and estimate be guaranteed in full.

Just how long does the installation simply just take?

Most of the time, we ask you to answer to enable around a couple of hours, however in many cases we take action much sooner.

Do i must signal for the gear?

Yes, however if you’re perhaps maybe not available, some body aged 18 or higher can alternatively.

Let’s say I have difficulty with QuickStart self-installation?

We’ve a separate group to troubleshoot and make suggestions through each step of the process of this set-up. If it is maybe not effective we’re going to deliver an engineer out to you as quickly as possible, cost-free.

Will you need to dig up my yard or driveway?

This will depend in your property. If Virgin Media solutions have already been set up formerly, it’s likely we won’t need to. If you don’t, we might have to do an amount that is small of to be able to bring our community for you.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we’re going to require you to offer us with a few of the neighbours’ details (name, target, phone number and email) so we will get authorization from their store in case we have to do a little Phrendly search digging.

Are you going to need certainly to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed within the property before, we may need to do lower amounts of drilling to be able to feed our cable in to the building. If you’re uncertain, we could organize a pre-install engineer trip to take a peek and discuss this to you ahead of time.

Do a satellite is needed by me meal from the property?

No, all our services drop our special cable, which means your television does not get disrupted by inclement weather.

I’ve had Virgin before nevertheless the cable was cut, is the fact that a challenge?

Maybe Not after all – it just means you won’t have the ability to make use of our QuickStart self-install solution. We’ll arrange for example of our designers in the future and set every thing up for you personally alternatively.

Our service promise Our service promise

Our service promise Our service vow

Unlimited Data Boost

That is qualified to receive a data boost that is unlimited?

All Oomph bundle clients whom encounter a broadband fault leading to a loss that is total of.

Just exactly How numerous SIMs are eligible to the information boost?

All SIMs which you have actually in your Oomph account qualify for a data boost that is unlimited.

The length of time does my information boost last?

An limitless information boost persists for 7 days.

In case a fault just isn’t fixed in a week, can I meet the requirements to get another limitless information boost?

Yes. Around 96% of broadband faults are remedied within a week. However, if for almost any explanation a professional hasn’t had the oppertunity to solve the matter, a extra boost will be put into the account upon demand.

Next Day Engineer

That is qualified to receive a day engineer that is next?

You aren’t the Ultimate Oomph bundle is entitled to the solution.

Whenever do i must contact Virgin Media to make certain a following day appointment is available?

Call before 7pm Monday to Friday for a following day visit. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be obtained?

There are two main, 12pm-4pm or 8am-12pm.

Have always been we eligible for payment if we cannot book a overnight engineer?

Sporadically, inclement weather or infection may produce unavoidable circumstances, therefore our overnight engineer just isn’t element of our automated settlement scheme. But 99% of times, an engineer could be with you the day that is next.

Will I usually have an engineer sent for many faults?

We’ll constantly make an effort to fix any dilemmas straight away, but we can solve remotely, we’ll send an engineer if it’s not something.